CX, Operations & Business Leader

Experienced Customer Experience, Operations, and Business Leader with 18+ years of experience across customer experience, customer success, operations, product, project management, solution consulting, presales, and business leadership.

I have led teams of up to 400 people across multiple locations and time zones, managed complex customer and business operations, and delivered technology-enabled transformation initiatives for organizations across industries. My experience includes CX strategy, service operations, process optimization, digital transformation, customer support, business management, and CX technology, including Zendesk implementations and integrations.

As a business leader, I have also worked across SaaS, construction, project management, vendor management, customer relationships, financial operations, and team leadership. I bring a practical, hands-on approach to solving business problems—connecting people, process, technology, and customer needs to build scalable operations and better experiences.